Frequently Asked Questions Where is your store? We do not have a store! We are like a milkman for delicious bread. You order and we deliver. In some places (luxury apartment buildings, office buildings, and residents of Howard and Anne Arundel Counties), we deliver it right to you. In other cases, we deliver the bread to a dropoff spot convenient to where you live or work. A small handful of outlets source our bread for resale, and some restaurants feature our bread on their menus. See here to learn more. How small is a small loaf, and how large is a large loaf? A small loaf is about 8" long and 5" across. When you request it to be sliced by our machine, you get about 12 slices out of it. A large is 12" long and 8" across. Slicing will give you about 20 slices. The large is twice the weight of the small, but usually only about 1.5 times the price. Is the bread good for me? People have a whole lot of ideas about what is good for them or not. Most of our breads are sourdough, which means they go through a fermentation process and do not use commercial yeast (though we sometimes use commercial yeast in our challah recipe). Some people say this makes nutrients better available to you, even if the bread is made with white flour. Our bread is not organic (with some exceptions), but we mostly use King Arthur Flour for our white flour, which means it is unbleached, unbromated and non-GMO. Our whole grain rye and whole wheat flours are just that - whole grain rye and whole wheat, with no additives. Finally, the ingredient list for most of the breads is very short - flour, water, salt, and whatever add-ins are in the name (pecan cranberry, etc.). No sugar, oil or other ingredients added to most doughs. How do I order? On the shopping pages, just treat it like regular online shopping. Please be sure to check off the details that will make it possible for us to get it to you - the date and location are very important! Do not assume we know when and where you want it. By what time should I order my bread? Ideally we'd like to get your order two days before delivery. Baking this kind of fermented product takes about two days total. We accept orders up until the night before delivery day, but at that point the bread has already been baked and is just cooling, waiting to be bagged the next morning. Your late order can probably be accommodated because we always bake extra. But late orders disrupt our ability to get our deliveries out efficiently, as we have to assess inventory, change our order sheets and delivery labels and adjust our delivery route. In some cases, if your order comes in late, we might substitute two smalls for a large; or half of a large for a small - if we don't have the exact size you ordered. And in other cases, we might have to tell you that your order can't be fulfilled because we don't have extra. We will offer a credit for the following week in that event. What do I do after I order? After you order, make sure you get a confirmation email (otherwise the order might not have gone through). Then on the day you chose for delivery, wait for an email telling you the bread has been delivered. Then you can go pick it up! When will my bread be delivered? Our delivery window is between 10am and 4pm. We usually have a long route, and your spot might be on the beginning, middle or end of the route. Please do not call the store to check whether it's been delivered, or to get an estimated delivery time. If you do need an estimated delivery time, you can call 443-858-8198 to check. We will email you as soon as we drop off your order. What if I don't like what I ordered? Bread is a magical product with a mind of its own, and we can't always predict that it will do what we want it to do. But we chose to go into the bread business, and we have stringent internal quality controls. Furthermore, we take responsibility for it if something goes wrong that we weren't aware of when it left our hands: maybe the holes inside are too big. Maybe your loaf didn't get enough walnuts in it. Maybe your loaf looked "dark" to us but "burnt" to you. We will always be reasonable and replace the loaf that you didn't like. If the bread does adhere to the qualities as advertised but you just didn't like it, we will probably still take care of you. Keep in mind that we are a very small business and every loaf wasted hurts! What happens if I don't pick up my bread on the day it's delivered? Our dropoff location partners are very accommodating by having our bread delivered to their stores for free, so we like it when our customers pick it up promptly so as not to clutter up the store. But if you are unable to make it, the store owners will hold the bread for a few days. If you don't show up after more than three days, they may throw away the bread, as it will go bad. Some store owners will put it in their refrigerator. What is the role of our pickup spots? Your pick-up spot has generously agreed to accept our deliveries in the interest of building and maintaining the communities they serve. They don't get a cut of the sales, and we don't pay them rent or advertising fees. In many cases they have given up valuable space in order to hold your deliveries. We do ask that you support your pick-up spot by buying something once in a while, or sharing a photo and tagging us and the store on social media. What's the deal with coupons? We offer a first-time coupon to any new customer - just use the coupon code "mybreadguy" when you check out. We also have little quizzes in our weekly customer emails, the answer to which is a temporary coupon code for the week. Our system is not sophisticated enough to track whether you used a coupon already - so please, if we gave you a coupon that was a one-time coupon, do not use it again!