Frequently Asked Questions Where is your store? We do not have a store! We are like a milkman for delicious bread. You order and we deliver. In some places (luxury apartment buildings, office buildings, and residents of Howard and Anne Arundel Counties), we deliver it right to you. In other cases, we deliver the bread to a dropoff spot convenient to where you live or work. A small handful of outlets source our bread for resale, and some restaurants feature our bread on their menus. See here to learn more. How small is a small loaf, and how large is a large loaf? A small loaf is about 8" long and 5" across. When you request it to be sliced by our machine, you get about 12 slices out of it. A large is 12" long and 8" across. Slicing will give you about 20 slices. The large is twice the weight of the small, but usually only about 1.5 times the price. Is the bread good for me? People have a whole lot of ideas about what is good for them or not. Most of our breads are sourdough, which means they go through a fermentation process and do not use commercial yeast (though we sometimes use commercial yeast in our challah recipe). Some people say this makes nutrients better available to you, even if the bread is made with white flour. Our bread is not organic (with some exceptions), but we mostly use King Arthur Flour for our white flour, which means it is unbleached, unbromated and non-GMO. Our whole grain rye and whole wheat flours are just that - whole grain rye and whole wheat, with no additives. Finally, the ingredient list for most of the breads is very short - flour, water, salt, and whatever add-ins are in the name (pecan cranberry, etc.). No sugar, oil or other ingredients added to most doughs. By what time should I order my bread? Baking this kind of fermented product takes about two days total. We accept orders up until the night before delivery day, but at that point the bread has already been baked and is just cooling, waiting to be bagged the next morning. Your late order can probably be accommodated because we always bake extra - but it is stressful for us and we'd ideally prefer you to order two days in advance. In some cases, if your order comes in late, we might substitute two smalls for a large; or half of a large for a small - if we don't have the exact size you ordered. And in other cases, we might have to tell you that your order can't be fulfilled because we don't have extra. We will offer a credit for the following week in that event. What do I do after I order? After you order, make sure you get a confirmation email (otherwise the order might not have gone through). Then on the day you chose for delivery, wait for an email telling you the bread has been delivered. Then you can go pick it up! When will my bread be delivered? Our delivery window is between 10am and 4pm. We usually have a long route, and sometimes your spot might be on the beginning, middle or end of the route. No need to call the store to check whether it's been delivered. We will email you as soon as we drop it off. What happens if I don't pick up my bread on the day it's delivered? Our dropoff location partners are very accommodating by having our bread delivered to their stores for free, so we like it when our customers pick it up promptly so as not to clutter up the store. But if you are unable to make it, the store owners will hold the bread for a few days. If you don't show up after more than three days, they may throw away the bread, as it will go bad. Some store owners will put it in their refrigerator. What if I don't like what I ordered? Bread is a magical product with a mind of its own, and we can't always predict that it will do what we want it to do. But we chose to go into the bread business, so we take responsibility for it if something goes wrong. Maybe the holes are too big. Maybe your loaf didn't get enough walnuts in it. Maybe your loaf looked "dark" to us but "burnt" to you. We will always be reasonable and replace the loaf that you didn't like. If the bread does adhere to the qualities as advertised, but you just didn't like it, we will probably still take care of you if you are truly not happy. Keep in mind that we are a very small business and it hurts us to be taken advantage of.